FAQs

Frequently Asked Questions (FAQ)

Orders & Delivery

How long does delivery take?

Orders are usually delivered within 2–5 business days, depending on your location in Romania.

Do you offer Cash on Delivery (COD)?

Yes. You can pay directly to the courier when your order arrives.

How can I track my order?

Once your order is shipped, you will receive a tracking number by SMS or email.

What happens if I am not home during delivery?

The courier will contact you to arrange another delivery attempt or pickup option.

Can I cancel my order?

Yes, you can contact us as soon as possible after placing your order. If the package has not been shipped yet, we can cancel it.

Payments

What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

Is it safe to pay online?

Yes. All online payments are processed through secure encrypted payment systems.

Returns & Refunds

Can I return a product?

Yes. You can request a return within 14 days after receiving your order.

How do I request a return?

Please contact our support team with your order number and reason for return.

When will I receive my refund?

Refunds are usually processed within 5–10 business days after the returned item is received and inspected.

Who pays for return shipping?

If the product is defective or incorrect, we cover the return shipping costs. Otherwise, return shipping may be the customer’s responsibility.

Products

Are your products original?

Yes. All products sold in our store are 100% authentic and carefully selected.

How can I know if a product is in stock?

If the product is available on our website, it is currently in stock unless stated otherwise.

Do product colors and sizes look exactly the same in real life?

We try to display products as accurately as possible, but slight differences may occur due to screen settings and lighting.

Customer Support

How can I contact customer support?

You can contact us via:

  • Email

  • Phone

  • Facebook/Instagram messages

  • Contact form on our website

What are your customer support hours?

Our support team is available Monday to Saturday, from 09:00 to 18:00.

Privacy & Security

Is my personal information protected?

Yes. Your personal data is protected and handled according to privacy and data protection regulations.

Will my information be shared with third parties?

No. We do not sell or share your personal information with unauthorized third parties.

Promotions & Discounts

How do I use a discount code?

You can enter your discount code during checkout before completing your order.

Can I combine multiple discount codes?

Usually only one discount code can be used per order unless stated otherwise.

Need More Help?

If you still have questions, please contact our customer support team and we will be happy to assist you.

Thank you for shopping with us!